FirstBank has issued a statement to clarify recent media reports about a supposed system upgrade affecting its banking operations. The bank has confirmed that the message in question, which has been misinterpreted, was actually intended for vendors and is unrelated to its customer-facing systems.
In a statement issued on Friday FirstBank explained that the message was directed specifically at suppliers regarding a transition from its existing Supplier Platform to a new Cloud-based Supplier Platform. This upgrade is focused solely on enhancing supplier management, adding new capabilities, and improving interactions with vendors.
The bank reassured customers that no system upgrade is currently underway for its customer applications and that all banking services remain fully operational.
FirstBank emphasized that there are no disruptions to services, transactions, or banking channels, and customer accounts and applications remain unaffected by the enhanced supplier platform.
"We wish to address a misleading report circulating in the media regarding a system upgrade at FirstBank.
"The message which was incorrectly interpreted and reported was sent to, and intended for our vendors only and focused on transitioning from our current
-Supplier Platform (our automated platform that connects us to suppliers) to a new Cloud-based Supplier Platform (worldclass platform for managing suppliers), to enable additional capabilities and benefits for our vendors.
"Please be informed that no system upgrade is currently underway, and all our customer applications are fully operational.
"We are not experiencing disruption to our services, and our banking systems, customer transactions, channels, etc, will not be affected by the enhanced supplier platform.
"Rest assured that our commitment to seamless service delivery remains unwavering as you continue to enjoy uninterrupted access to our services."
